Before Ordering Fireplace Doors:
Our customer service team goes to every length to be sure the door you ordered will fit properly the first time around. Your order may be placed on hold before the order goes to production until a picture/measurement confirmation is completed. Your order is being reviewed by our team, and you may at some point be asked to provide pictures of your fireplace.
Fireplace Door Return and Cancellation Policies:
You have 24 hours from purchase to cancel the order with no fees. After 24 hours, you will receive a refund minus a 30% restocking fee.
Always keep all your original packaging to ship the door back if necessary.If your fireplace doors arrive damaged or with parts missing, we will get pictures from you to assess the damage. If the transportation carrier damages (or loses) parts during shipment; we will typically ship you a replacement part. Depending on the damage, you may be emailed a return label and asked to drop your package off at a FedEx so that we can repair the door in the shop. You have 7 days from the time the doors arrive to initiate a damage claim.Should your doors fit but you wish to return them for another reason, send an email to
[email protected]. We will send you a return address and return authorization number. You can ship the doors back to us after approval. Upon receipt of the door, we will give you a refund minus a 30% restocking fee.
If your fireplace doors do not fit
Start by sending an email to
[email protected]. We will ask for some specific pictures. Our team at the shop will likely recommend a solution to allow the doors to install. If the doors still aren’t fitting:
- If you ordered the wrong door for your fireplace, you can ship the doors back to us. We will refund your order minus a 20% restocking fee. (If we are able to exchange the doors for some that fit, no restocking fee will be applied.)
- If the doors you ordered were a guaranteed fit in a standard size, we will send you a return label so you can drop the doors off at a local FedEx. You will be issued a full refund upon the receipt of the doors, or (depending on the situation and your preference) we will submit another order for you to get you a correctly sized set of doors.
You have 30 days to initiate a return process for a door that doesn’t fit or for any other reason. We will not accept returns on doors 30 days after the doors have been delivered.Returns received without a return authorization number will not be refunded.
N –
Customer service was extremely helpful in making sure I ordered the correct replacement doors and how to tweak the doors to install them properly.
Ronald O’Malley (verified owner) –
Doors required a little adjusting on the bottom to make them fit properly in the 36inch (E36) opening. It also required me to bend back a piece of the sheet metal lip that was on the track for them to close properly once the door was adjusted. I don’t know if this was because whoever installed the fireplace originally did something incorrectly or had anything to do with the adjustment done on the bottom part of the door. I also called once before ordering and once after while I was trying to install it and the representatives there were very helpful and courteous. I’m willing to pay a little extra to be able to talk to human being and a company that has good customer service.
Adele (verified owner) –
I wanted to update the fireplace doors on the home we moved into recently and was pleased with the customer service from the representative Paul who walked us through the process and was supportive during the install. We ran into a snag with the existing frame and Paul talked us through the modifications we needed to do to accommodate the new doors. Well done, thanks.
BKNS (verified owner) –
Moved to a house with no doors on the fireplace. (somewhere down the road they were removed, so we had existing tracks) Took a bit of adjusting to get the doors even and to close flat as the track was a bit wonky, but now the fireplace looks complete. Super fast shipping and packed well. Will spread the word!
Raymond Lombardi (verified owner) –
These are great replacement doors for my fireplace. Easy to install and nice looking. Glad I found your website! 👍
Herman Williams (verified owner) –
The door fit perfectly. Love it!
Robert B –
After all these years I finally have replacement doors for my Heatilator fireplace! Your staff was incredibly helpful and we are in love with our new doors. Thanks!
Chase –
I want to say the two heatilator glass doors we purchased were a perfect addition to our existing fireplace. The instructions were clearly defined and the looks is timeless. Shipping was just as expected and we would purchase again. Thank you!
Sam (Staff) –
Replacement glass door review
Our replacement glass doors are a great value at a great price. We’ve been selling these doors for over 10 years and get nothing but compliments on the doors. This is a basic replacement door that will stop the drafts and close up your fireplace.
Pros: Great price, stocked for quick shipping, easy installation.
Cons: These doors do not fit all fireplaces so you have to make sure your fireplace has a model number match. There is no frame with these door so you must have clips for the pens to pop into. These doors only come with clear 3/16″ glass.
Bottom line – great solution for budget minded shopper who has a matching fireplace. (Posted on 6/17/2014)
Replacement Glass Doors –
Hey, welcome to Toms Corner. I like this door because it takes me back to the days this door was introduced and it looks almost exactly like the original. When ordering this door you need the model number, please take the time to make sure you have the tracks, the door wont fit without them. Quick shipping, easy installation, sounds like a good deal to me. Have any questions…call us at 800-897-7175, one of our representatives will be glad to assist you. Thanks for visiting our site………………….Tom (Posted on 6/26/2014)