Electric Fireplaces FAQs

Click here for our full return policy.

Your product may be shipped by standard ground shipping or by freight. You will receive details on shipping once you purchase a product. Click here for our full shipping policy.

If you have questions about your order status or to initiate a return, contact our customer service team at (800) 897-7175.

If you have questions about troubleshooting your product or installation, please contact Dimplex.