Last updated: November 6, 2026. Originally effective July 30, 2013.
This privacy policy explains how Brick-Anew (operated by Intercept Sales Inc.) collects, uses and shares information when you visit www.brick-anew.com, place an order, or contact us by phone, email, text message or live chat. It applies only to information collected through this website and our customer service channels.
Information We Collect
Information you give us. When you place an order, request a quote, ask for help sizing a fireplace door, sign up for email or text messages, leave a review, or contact us, we collect what you provide: your name, email address, phone number, shipping and billing address, order details, fireplace model information, photos or measurements of your fireplace, and the content of your messages.
Payment information. Card and payment details are collected and processed by our payment providers (Authorize.net, PayPal and Affirm). Brick-Anew does not store full card numbers on its own systems.
Information collected automatically. When you browse the site, we and our service providers collect standard technical information such as your IP address, device and browser type, pages viewed, referring site, and how you interact with the site. This is collected through cookies and similar technologies described below.
How We Use Information
- To process and ship your order, confirm fit and sizing before production, and provide customer service
- To handle returns, exchanges, warranty requests and damage claims
- To send order confirmations, shipping updates and other transactional messages
- To send marketing email or text messages when you have opted in (you can unsubscribe at any time)
- To measure and improve the website, our products and our advertising
- To prevent fraud and protect the security of the site and our customers
- To comply with legal obligations
Service Providers We Share Information With
We do not sell your personal information. We share it only with service providers that help us run the business, and only for the purpose of performing their service for us. These currently include:
- Payment processing: Authorize.net, PayPal and Affirm (financing)
- Order fulfillment and shipping: ShipStation, FedEx and UPS, and freight carriers for oversized items
- Email and text message marketing: Klaviyo
- Analytics and advertising: Google (Google Analytics, Google Ads, Google Tag Manager and Google Merchant Center) and Meta (Facebook and Instagram)
- Live chat and customer support tools: Tawk.to, and our business phone and text messaging provider
- Reviews: the review request and display tools used on our product pages
- Hosting and security: WP Engine and Cloudflare
- Marketplaces: if you order through Amazon or Walmart, that marketplace’s privacy policy also applies to your order
We may also disclose information when required by law, to respond to a court order or legal process, or to protect the rights, property or safety of Brick-Anew, our customers or others.
Cookies and Tracking
The site uses cookies and similar technologies for three purposes:
- Essential: keeping items in your cart, keeping you signed in, security and fraud prevention
- Analytics: understanding how visitors use the site (Google Analytics, Cloudflare)
- Advertising: measuring our ads and showing you relevant ads on other sites (Google Ads, the Meta pixel, Klaviyo)
You can control cookies through your browser settings, and most browsers let you block or delete them. You can opt out of personalized advertising through Google Ads Settings and your Facebook or Instagram ad preferences. Blocking essential cookies may prevent checkout from working.
Email Marketing
If you create an account, place an order, or sign up through a form on the site, we may send you promotional email about products, sales and tips. Every marketing email includes an unsubscribe link, and you can also email us to be removed. Transactional messages about an order you placed are sent regardless of your marketing preference.
SMS Terms of Service
By providing your phone number and opting into SMS messages from Brick-Anew, you consent to receive text messages related to customer support, order updates, delivery notifications, and product information.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or visit https://brick-anew.com/contact-brickanew/.
SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with any third party.
For information about how we collect and use your data, please review this Privacy Policy at https://brick-anew.com/privacy-policy/.
Reviews and Testimonials
We display customer reviews and testimonials on the site, which may include the customer’s name and city or state. We obtain the customer’s consent before posting a testimonial, and reviews are submitted through tools that ask for your permission to publish.
Security
The site uses HTTPS encryption, and payment details are handled by our payment providers rather than stored by us. Offline, only employees who need customer information to do their job (for example, billing, shipping or customer service) have access to it. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Brick-Anew will never email or text you asking you to confirm your card number or other sensitive information. If you receive a message like that, do not respond, and call us at (800) 897-7175 to confirm whether it came from us.
Your Choices
You can ask us to show you the personal information we hold about you, correct it, or delete it, subject to records we must keep for completed orders, tax and legal purposes. To make a request, email [email protected] or call (800) 897-7175. California residents have the right to know what personal information we collect and how it is used and shared, and to request deletion; we do not sell personal information and we will not treat you differently for exercising these rights.
Children
This site is not directed to children under 13, and we do not knowingly collect personal information from children.
Links to Other Sites
This website contains links to other sites, including manufacturer sites and marketplaces. We are not responsible for the content or privacy practices of other sites. Please read the privacy policy of any site that collects personal information from you.
Changes to This Policy
If we change this privacy policy, we will post the updated version on this page and change the “Last updated” date at the top. For material changes we may also notify you by email or with a notice on the homepage.
Contact Us
If you have questions about this policy, or feel we are not following it, contact us:
Brick-Anew (Intercept Sales Inc.)
1240 Johnson Ferry Place, Suite E10
Marietta, GA 30068
Phone: (800) 897-7175
Email: [email protected]